University Health and Wellbeing EHR (RFP #916278)

Michigan State University seeks a single, enterprise‑wide, SaaS Electronic Health Record (EHR) platform to serve its Clinical Health Services and Counseling & Psychological Services. The solution must support primary‑care, specialty, and behavioral‑health workflows, integrate tightly with laboratory and radiology systems (HL7/FHIR), provide a robust patient portal, enable extensive analytics, and meet stringent HIPAA, FERPA, PCI‑DSS, and WCAG 2.2 AA requirements. The contract will be a three‑year term with up‑to‑three optional two‑year extensions, capped renewal price increases, and a 99.95 % availability SLA. Vendors must submit a full technical, functional, pricing, and compliance response by early March, and may be required to demonstrate the solution in April. • Full‑stack EHR covering primary care, specialty clinics, and behavioral health (individual & group counseling, supervision routing, video‑recording integration). • Deep lab integration (order entry, POCT, bidirectional HL7, standing orders, result interpretation) and comprehensive billing engine supporting multi‑payer, subsidy, and complex claim scenarios. • Mandatory security and accessibility compliance (HIPAA, FERPA, SOC 2/HITRUST, PCI‑DSS Level 1, WCAG 2.2 AA) plus disaster‑recovery (RPO 24 h, RTO 48 h) and 24/7 support.