Security and Duress Notification System

The U.S. Army is seeking a contractor to provide maintenance and support services for the Lynx security and duress notification system at the William Beaumont Army Medical Center. The contractor will be responsible for providing remote and telephonic support, software updates, and other services to ensure the system remains fully operational and reliable. The contract will be for a base year of 12 months, with four option year periods. The contractor must provide all necessary personnel, equipment, and supplies to perform the services. Some key points to consider: • The contractor must provide 24/7 support, except for federal holidays. • The contractor must respond to support calls within 15 minutes during normal business hours. • The contractor must provide monthly software updates and security patches. • The contractor must ensure that all personnel meet applicable federal, state, and local certification, licensing, and medical requirements. • The contractor must comply with all relevant laws and regulations, including the Health Insurance Portability and Accountability Act (HIPAA).