Description
The Executive Office of Education (EOE) is seeking quotes for ongoing accessibility services to support EOE and EOE agencies. The goal of this RFQ is to solicit quotes from ITS82 Category A-E vendors for accessibility services, including audit, consulting, document remediation, testing, training, and transcription services. The successful bidder will be responsible for evaluating current digital accessibility for three EOE agencies (EEC, CT, and DHE) and planning and executing remediation activities consistent with federal requirements and best practices. The initial scope of work requires the successful bidder to provide accessibility testing and remediation of all EEC, CT, and DHE web content. Some key points to note include:
* The initial project term will end June 30, 2026, with services requirements anticipated for FY27 and potentially extendable through June 30, 2031.
* Bidders must have resources to begin work immediately and complete substantial progress towards the remediation requirements by June 30, 2026.
* The bidder will be required to provide a detailed description of their standard and custom training offerings and related costs.
* The bidder will be required to provide transcription, captioning, video description, and/or related services for audio and/or video content on the EEC, CT, and DHE websites.
* The evaluation criteria will include cost, business and technical approach, staff qualifications and capabilities, project management, and quality and completeness of written response and business references.
Some of the key deliverables and requirements include:
* Conducting thorough audits of existing web pages, videos, and posted files for accessibility compliance against ADA Title II requirements and WCAG 2.1 Level AA standards.
* Remediating defects to ensure files comply with EOTSS Accessibility Standards.
* Submitting a written report documenting the findings of the initial assessment and the steps taken for remediation.
* Validating remediated content through re-testing to confirm WCAG 2.1 Level AA conformance.
* Providing comprehensive, time-synced transcripts, incorporating descriptions of relevant visual content and actions where necessary to provide meaningful access.
* Ensuring compliance with all terms and conditions of ITS82, including applicable Commonwealth security, privacy, and data-handling requirements.