OGC Case Mgmt. Solution

The Commonwealth of Pennsylvania, Office of General Counsel, is seeking a vendor-hosted SaaS solution with the ability to store documents in the vendor-hosted cloud data storage. The selected Offeror will provide a solution that meets the OGC's requirements, including implementation, training, maintenance, and support. The solution must be able to store documents in the vendor-hosted cloud data storage and provide features such as artificial intelligence, disaster recovery, and change management. The Offeror must provide a detailed proposal, including a technical submittal and a cost proposal, and must demonstrate financial capability and experience in providing similar solutions. Key features of the solution include: • Implementation of the solution, including data migration and configuration • Training and support for end-users • Maintenance and support, including software upgrades and bug fixes • Disaster recovery and business continuity planning • Change management and control • Artificial intelligence and machine learning capabilities • Compliance with accessibility and security requirements