Audio Visual (AV) Systems Maintenance and Support Services

The Department of Health and Human Services (HHS) is seeking a contractor to provide maintenance and support services for 21 complex, integrated audio-visual (AV) systems located across the National Heart, Lung and Blood Institute (NHLBI) conference rooms. The selected contractor will be responsible for troubleshooting and repair of AV hardware and control systems, reprogramming and recoding of proprietary control code, system optimization and functionality enhancements, preventative maintenance, and service desk response. The contractor must have specialized expertise in supporting the existing audiovisual (AV) systems, including knowledge of the proprietary control software, system architecture, configurations, and operational dependencies. • Troubleshooting and repair of AV hardware and control systems • Reprogramming and recoding of proprietary control code • System optimization and functionality enhancements • Preventative maintenance (1 visit/year) • Service desk response within 4 hours; on-site dispatch within 2 business days • Phone support, training, and site surveys