IT TICKETING & ASSET MANANGEMENT SYSTEM

The purpose of this Request for Proposal (RFP) is to solicit qualified vendors to provide a modern, secure, and scalable IT Service Management (ITSM) solution for Winnebago County. The system must include an integrated IT Ticketing System and Asset Management Module to support countywide IT operations, improve service delivery, enhance transparency, and ensure responsible stewardship of taxpayer-funded technology resources. Some key aspects of the job include: • Providing a modern and secure ITSM solution • Including an integrated IT Ticketing System and Asset Management Module • Supporting countywide IT operations • Improving service delivery and transparency • Ensuring responsible stewardship of taxpayer-funded technology resources