NATO Request for Information: IT Service Management Solution for Asset and Configuration Management Database

The NATO Communications and Information Agency (NCIA) is seeking information from industry partners to identify potential sources and gather information regarding industry capabilities to provide an integrated IT Service Management (ITSM) and Asset and Configuration Management solution. The solution must support the management of Deployable CIS (DCIS) services and assets in support of NCISG. The scope includes asset and configuration management, inventory management, stock and spare parts management, incident, change, and service request management, and integration with Oracle EBA and BMC Remedy. The solution must be operational within 12 months of contract award and must comply with NATO security policies and standards. Key features of the opportunity include: * Asset and configuration management * Inventory management * Stock and spare parts management * Incident, change, and service request management * Integration with Oracle EBA and BMC Remedy * Compliance with NATO security policies and standards * 12-month implementation period * On-premise deployment only * Two independent instances required (NR and NS)