Salesforce CRM

The San Antonio Water System (SAWS) is soliciting quotes for Salesforce Service Cloud and Lighting Platform software services. The scope of work includes providing software services for customer self-service, agent productivity, and other related functions. The selected vendor will need to integrate the solution with existing systems, such as billing and customer information systems, telephony or IVR, GIS, ERP, or payment processing. The primary use cases driving this project include contact center case management, customer self-service portal, service request handling, and field dispatch. • The solution must be compatible with SAWS' existing systems and infrastructure. • The vendor must provide a detailed statement of work and functional and technical requirements. • The solution must meet the requirements outlined in the DIR guidelines. • The vendor must have an active DIR to be considered for award.