Civilian Human Resources Benefits Contact Center (HRBCC)

The Navy is seeking a source to operate its Civilian Human Resources Benefits Contact Center (HRBCC). The contractor will staff and manage a dedicated contact‑center that provides technical guidance and information on federal employee benefits (FEHB, FEGLI, TSP, FEDVIP, FLTCP) to current and former Navy civilian employees and prospective hires. All personnel will be dedicated to this contract, delivering full‑range support and management of the contact‑center operations. • Provide contact‑center staffing (agents, supervisors, managers) dedicated to HR benefit inquiries. • Deliver technical guidance and answers on multiple federal benefit programs. • Manage day‑to‑day operations of a single‑service contact center for the Department of the Navy. • Ensure consistent, high‑quality service to a nationwide civilian employee base. • Maintain compliance with federal regulations and Navy policies.