Description
The Knox County Procurement Division is seeking a provider of Inmate Communication Services. The contract will be for a period of five years, with the option to renew for two additional five-year periods. The successful proposer will be required to provide a comprehensive inmate communication system, including phone, email, and messaging services, as well as an automated information system. The system must be able to handle a large volume of calls and messages, and must be able to provide detailed reports and analytics. The proposer must also be able to provide a secure and reliable system, with adequate backup and disaster recovery measures in place.
Some key features of the system include:
• Inmate phone system with call recording and monitoring capabilities
• Email and messaging services with secure and reliable delivery
• Automated information system with real-time updates and reporting
• Secure and reliable backup and disaster recovery measures
• Ability to handle a large volume of calls and messages
• Detailed reporting and analytics capabilities
The evaluation criteria for this RFP include:
• Experience and qualifications of the proposer
• Technical capabilities and features of the proposed system
• Price and cost-effectiveness of the proposed system
• Ability to meet the requirements and timelines of the contract