Freedom of Information Act (FOIA) Management Software

The Department of War Education Activity (DoWEA) is seeking information on cloud-based Freedom of Information Act (FOIA) management software. The software should be commercially available, off-the-shelf, and comply with all Federal laws and regulations. The contractor will be responsible for providing a subscription license, data migration, technical support, and cloud service. The proposed solution should include features such as case management, electronic data review, artificial intelligence redaction, and public access link. The contractor should also provide user acceptance testing, final acceptance testing, and technical support. • The proposed solution should be able to distinguish between privileged accesses and assign a tracking number to a request automatically. • The solution should include email templates and maintain documents and notes associated with a case. • The solution should track fees generated during the FOIA process and compile statistics on requests and requesters. • The solution should support Federal retention policies for records management for case files. • The contractor should provide application and environment documentation needed for DoWEA to complete security reviews. • The contractor should be responsible for server and application maintenance, upgrades, patching, and hosting services for 24/7/365 availability.