Freedom of Information Act (FOIA) Management Software

The City of New Haven is soliciting a cloud‑based Freedom of Information Act (FOIA) request management application. The vendor must deliver a secure, SaaS solution that centralizes intake, tracking, redaction, and fulfillment of public‑records requests, integrates with OnBase and Microsoft environments, and supports Connecticut FOIC compliance. Scope includes implementation, configuration, data migration, training, ongoing support, and maintenance for a three‑year term. Evaluation will focus on technical functionality, municipal experience, user experience, security/compliance, and cost/value. • Cloud‑hosted FOIA portal with public‑facing request intake and status tracking • Robust redaction engine (PDF, image, audio/video) with OCR and de‑duplication • Automated exemption coding, statutory deadline alerts, and reporting dashboards • Integration connectors for OnBase, Azure AD/Entra ID, Outlook/SharePoint, and payment processing • Implementation plan covering migration, configuration, training, and SLA‑based support