UNCW VoIP Zoom Project

The University of North Carolina at Wilmington (UNCW) is seeking a vendor to implement a Zoom Voice and Phone solution to replace its existing Cisco CUCM 14SU3 system. The solution should provide enhanced capabilities, including simplified management, cloud accessibility, AI-enabled tools, SMS, and eFax. The project requires both remote and on-site support throughout the migration process, and the vendor must ensure that the addition of Zoom phone services does not disrupt existing Zoom video usage. The contract term is for three years, with two optional one-year renewal terms. Key features and requirements of the project include: * Implementation of a Zoom Voice and Phone solution * Replacement of the existing Cisco CUCM 14SU3 system * Enhanced capabilities, including simplified management, cloud accessibility, AI-enabled tools, SMS, and eFax * Remote and on-site support throughout the migration process * Ensuring that the addition of Zoom phone services does not disrupt existing Zoom video usage * Contract term of three years, with two optional one-year renewal terms