ASRS Long-Term Disability Program Administration

The Arizona State Retirement System (ASRS) seeks qualified vendors to administer its Long‑Term Disability (LTD) program for state employees, universities, and other political entities. The contract will cover full program administration, claims processing, medical review, data‑security compliance, reporting, and a 45‑day post‑implementation support period. It is a firm‑fixed‑price, up‑to‑five‑year contract with a one‑year price guarantee and performance‑guarantee risk caps. • Provide end‑to‑end LTD benefits administration, including claim intake, eligibility determination, benefit payments, over‑payment recovery, and appeals. • Operate a 800‑type call center and web portal, with required go‑live dates (call center/website by May 2 2027, system testing by April 2 2027). • Meet extensive security and compliance requirements: GovRAMP certification, AZDOHS Information Security Program, HIPAA BAA, and detailed incident‑response reporting. • Deliver monthly, quarterly, and annual performance and financial reports within strict turnaround windows. • Maintain insurance coverage, adhere to a “best‑pricing” clause, and accept up to 10 % of annual admin cost as performance‑guarantee risk.