NOI - Service and Maintenance of Single Cell Imager

The National Institute of Health Hospital Laboratory Support Service (NIHHLS) intends to negotiate and award a purchase order without providing for full and open competition to 10x Genomics for the maintenance and repair services of the Xenium Single Cell Imager. The purpose of this acquisition is to provide the National Institute on Aging (NIA) with maintenance and repair services to ensure continued full function and continuity of NIA research data. The contract will consist of a 12-month base period beginning April 06, 2026, to April 05, 2027. The contractor shall provide preventative maintenance and on-demand repair services for the Xenium Single Cell Imager, including diagnostic service, onsite preventative maintenance, telephone support, software upgrades, and equipment repair. • The contractor must be an authorized service provider for the Single Cell Imaging Instrument. • The contractor must provide written documentation of completed services. • The contractor must have OEM-trained and qualified service technicians. • The contractor must provide labor and parts coverage, extended coverage hours, on-site labor response, and technical telephone response. • The contractor must have access to proprietary parts and test instrumentation for effective repair.