Description
The State of Tennessee’s Department of Health is seeking a vendor to provide a four‑year, fully‑managed CHANT Call Center System, including Computer‑Assisted Telephonic Interviewing capabilities. The contract will cover system implementation, ongoing operation, maintenance, and support for public‑health related call‑center activities. Bidders must first sign a confidentiality NDA, register in the state vendor system, and submit a formal proposal by the August 24, 2026 deadline.
• Provide a complete call‑center platform (hardware, software, networking) tailored for health‑department needs.
• Deliver Computer‑Assisted Telephonic Interviewing tools to enable structured, data‑rich phone interviews.
• Offer ongoing support, training, and maintenance for a four‑year performance period.
• Comply with a strict nondisclosure agreement and Tennessee data‑security standards (NIST 800‑88).
• Must be a registered Tennessee vendor; registration takes ~10–14 days.