WIOA Human Resources (HR) Hotline Services

The County of Riverside is seeking a qualified service provider to deliver Human Resources (HR) Hotline Services under the Workforce Innovation and Opportunity Act (WIOA). The HR Hotline will provide employers with confidential, real-time professional guidance on employee relations, workplace policies, compliance with federal and state labor laws, benefits administration, performance management, and conflict resolution. The selected contractor will be responsible for establishing and operating a toll-free HR Hotline, staffing the hotline with qualified HR professionals, and providing live guidance on a wide range of HR-related issues. The contractor will also be required to implement and administer brief satisfaction surveys to assess service quality and gather data on how users learned about the hotline. Key aspects of the job include: * Providing real-time, expert assistance to employers on HR-related issues * Ensuring consistent service quality and customer satisfaction * Maintaining confidentiality and anonymity * Recruiting, training, and retaining qualified staff * Providing initial and ongoing professional development to keep staff current in HR practices, employment laws, and relevant technologies