BMC Remedyforce Helpdesk Ticketing

The Division of Nutrition, Bureau of Supplemental Food Programs, which administers the Special Supplemental Nutrition Program for Women, Infants, and Children (WIC), is requesting quotes from Certified NYS Minority and Women-Owned Business Enterprises (M/WBE) to provide BMC Remedyforce Helpdesk licenses for the product SKUs and quantities below. A one-year contract for the anticipated contract term 11/12/2026 to 11/11/2027 will be awarded to the vendor offering the lowest total cost. Interested M/WBE firms must provide a written quote to [email protected] by the due date to be considered. Product Description Manufacturer Part Number (SKU) Unit of Measure # Users Term Estimated 1-Year Quantity* Casual UserBMC Remedyforce Service Desk -Casual User - per named user -OnDemand - Monthly Subscription -General Availability LAZH2-001-S1-0004 SaaS -MonthlySubscriptionPer NamedUser - OnDemand 100 1 year (12 months) 1200 Full Time UserBMC Helix Remedyforce Service Desk - per named user - SaaSThis SKU also includes 250 end-users per each named user. LPSKW-002-S1-0004 40 480 Sandbox BMC Remedyforce Service Desk -Sandbox - per named user -OnDemand - Monthly Subscription -General Availability LAAE7-001-S1-0004 140 1680 Business enterprises awarded an identical or substantially similar procurement contract within the past five years: AZH Consulting Corporation, Flycast Partners, Inc. K Systems Solutions LLC, VCloud Tech Inc Service-Disabled Veteran-Owned Business (SDVOB) SDVOB Goal: 0.00% Minority / Women Business Enterprise contracting goals (MWBE) Total MWBE Goals: 100.00% Disadvantaged Business Enterprise contracting goals (DBE) DBE Goal: 0.00%