Description
The Florida Department of Revenue is seeking information from vendors regarding intelligent document processing and workflow automation solutions to support tax administration modernization. The goal is to provide a solution that can integrate with existing enterprise systems, support multiple document intake methods, and provide configurable human review and exception handling processes. The solution should also meet applicable federal and State of Florida security, privacy, accessibility, and data protection requirements. Key information to be provided by vendors includes solution capabilities, implementation approaches, and industry best practices.
• The Department is seeking information on artificial intelligence and machine learning capabilities that enhance document classification, data extraction, and workflow automation.
• The solution should support multiple document intake methods, including physical mail and electronic submissions.
• The Department is interested in receiving information on solutions that can integrate with existing enterprise systems, including SUNTAX and SAP.
• The solution should provide configurable human review and exception handling processes for documents that require additional validation or manual intervention.
• The Department expects any proposed solution to comply with all applicable federal and State of Florida laws, regulations, security standards, and policies.