Telecommunications Services

The Department of Health and Human Services (HHS), Indian Health Service (IHS) plans to procure telecommunications services from AudioCare on a sole source basis. The required services include maintenance agreements for the AudioCare telecommunications system, technical support, hardware maintenance, and software maintenance. The services are necessary for the Woodrow Wilson Keeble Memorial Health Care Center to provide healthcare services to the Native American population of the Sisseton-Wahpeton Oyate of the Lake Traverse Reservation. • The services will provide technical support, hardware maintenance, and software maintenance for the AudioCare telecommunications system. • The required services include Audiocare Monthly Maintenance and Support for Audiocare Base Software Platform, License Renewals/MSS, AudioREMINDER (phone call and text), AudioCOMMUNICATOR (phone call and text), AudioREFILL, and AudioCONTACT. • The Woodrow Wilson Keeble Memorial Health Care Center has identified a need for a Non-Personal Service Contract for a maintenance agreement for the AudioCare telecommunications system. • The services are required to support the healthcare operations of the Woodrow Wilson Keeble Memorial Health Care Center.