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RI Turnpike and Bridge Authority·Rhode Island

Remote customer support and call center operations

Closes 2/9/2026$500k – $2MRequest for Proposal
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Description

The RI Turnpike and Bridge Authority is seeking proposals for outsourced remote customer support and call center operations. However, the RFP has been withdrawn and will be revised and resubmitted at a later date. The scope of work includes providing remote customer support and call center operations. • The RFP will be revised and resubmitted at a later date. • The issuing agency is withdrawing the RFP due to unspecified reasons. • The procurement posting will be updated with future information.

Attached files

Contact

[email protected]

(401) 423-7430

Key dates

Opened
1/30/2026
Closes
2/9/2026

Last updated

Details

Type
Request for Proposal
Industry
Information Technology and Software Development
NAICS
561420
Solicitation №
RFP 25-11 A1

Budget estimate

$500,000 – $2,000,000

The budget for this opportunity is difficult to estimate because the RFP has been withdrawn and no pricing information was provided. However, the cost of outsourced remote customer support and call center operations can vary widely depending on the scope of work, the number of customers, and the level of service required. A rough estimate for a small to medium-sized call center operation could be in the range of $500,000 to $2 million per year, depending on the number of agents, technology, and other factors.

AI estimate from the solicitation

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