RFP 2026-002 Inmate Telephone Service

The County of Webb is seeking a turnkey, fully managed inmate telephone system for the Webb County Jail. The system should include all equipment, installation, maintenance, network services, and customer support necessary to provide secure, reliable, and monitored telecommunications for inmates and facility staff. The selected vendor will provide a three-year initial term with the option to extend for two additional one-year terms. The system must comply with all applicable Texas Commission on Jail Standards (TCJS) requirements and Federal Communications Commission (FCC) regulations governing inmate calling services. Key features and services required include: • A complete telecommunications system for all inmate housing areas, visitation areas, and designated facilities • Compliance with TCJS rules and FCC/SEC regulations related to inmate telephone services • Equipment and systems that prevent unauthorized calls, including 3-way calling, call forwarding, and conference bridging • A secure, web-based interface for County staff for call management, playback, and data retention • Automated inmate search feature with integrated, automated inmate information service accessible through the inmate telephone system • Call services, including local, intrastate, interstate, and international calling, with multiple payment options and compliance with FCC inmate calling service rate caps and fee disclosure requirements • Financial and regulatory compliance, including transparent rate schedules, commission payments, and maintenance of records as required by SEC reporting standards • Installation, training, and maintenance of all required equipment, wiring, and system components • Other features, such as video visitation capability, messaging, voicemail, and tablet-based communication options, as well as real-time call data access through a secure portal and fraud detection and AI-based monitoring.