Description
The Health and Human Services Commission (HHSC) is seeking input and information regarding Human Resources, Payroll, and Time Labor and Leave Services (HRPTLLS) solutions. The commission is looking for a hybrid model of in-house and outsourced solutions to provide efficiently delivered, high-quality support for HRPTLLS in a large public sector setting for approximately 55,000 employees across four state agencies. The scope of work includes human resource services, payroll, time labor and leave, financial services, and shared services.
• The commission is seeking information on the level of experience and technical expertise required to work with large state government entities' regulations and policies for HR and PTLL training.
• The commission is also seeking information on the best practices for managing the process of transitioning services and products from an existing support provider to a new provider.
• The commission is looking for information on the primary cost drivers and cost components that the agency should consider when determining an appropriate cost model for HR, PTLL training.
• The commission is seeking information on the level of expertise needed to work with highly customized/integrated systems, Learning Management Systems, and SAP SuccessFactors Recruiting environment.
• The commission is looking for information on the best practices for providing call-center support to employees as an outsourced vendor.
• The commission is seeking information on the reporting elements that a large agency such as HHSC should look for when producing interactive reporting and support for incidents, accident workers' compensation reporting.