Description
The City of Austin is seeking a qualified vendor to evaluate, implement, and provide ongoing support for a cloud‑based Enterprise Asset Management (EAM) / Computerized Maintenance Management System (CMMS) for the Austin Water Department. The solution must replace multiple legacy platforms, consolidate asset data, improve reliability, and enable data‑driven decision‑making across water‑related infrastructure. The contract will cover full‑life‑cycle services including requirements analysis, system design, configuration, data migration, testing, training, go‑live, disaster‑recovery planning, and post‑implementation support.
• Deliver a scalable, SaaS‑based EAM/CMMS platform meeting functional, technical, security, and privacy requirements (Appendices C‑E).
• Conduct requirements gathering, design documentation, and develop an implementation plan (Appendix F).
• Migrate legacy asset data, configure workflows, and integrate with existing City systems.
• Provide training, user manuals, and change‑management support for City staff.
• Ensure 24/7 disaster‑recovery capability with RPO = no data loss and RTO ≤ 2 hours.
• Offer 90 days of post‑go‑live support plus a maintenance contract thereafter.
• Meet all milestone acceptance criteria and submit required deliverables for City approval.