RFP 2026-002 Inmate Telephone Services Addendum

The County of Webb is seeking a qualified vendor to provide a turnkey, fully managed inmate telephone system for the Webb County Jail. The system should include all equipment, installation, maintenance, network services, and customer support necessary to provide secure, reliable, and monitored telecommunications for inmates and facility staff. The selected vendor will be required to provide a three-year initial term with the option to extend for two additional one-year terms. The system must comply with all applicable Texas Commission on Jail Standards (TCJS) requirements and Federal Communications Commission (FCC) regulations governing inmate calling services. Some key features of the system include: • A complete telecommunications system for all inmate housing areas, visitation areas, and designated facilities • Compliance with Texas Commission on Jail Standards (TCJS) rules and FCC/SEC regulations related to inmate telephone services • 24/7 technical support and system monitoring • Recording, monitoring, and reporting functions for authorized jail staff • A secure, web-based interface for County staff for call management, playback, and data retention • Automated inmate search feature • Video visitation capability • Messaging, voicemail, and tablet-based communication options • Real-time call data access through a secure portal • Fraud detection and AI-based monitoring