Description
The Department of Veterans Affairs (VA) has issued an RFI to gather industry input on building an “Emergent Virtual Face‑to‑Face (VF2F) Network” that would provide 24 × 7, nationwide virtual emergency and urgent‑care services to Veterans. The solicitation seeks information on two distinct elements: a provider‑facing software platform that can integrate with existing VA health‑IT systems, and staffing/delivery models for operating the service. No funding has been authorized; responses are purely for market research and will not be compensated. Submissions are limited to 15 pages and must be emailed by the stated deadline.
• Develop a secure, high‑availability (≥ 99.9 %) virtual‑care platform supporting video, phone, chat, triage, order entry, e‑prescribing, and integration with VistA/CPRS, HL7/FHIR, and other VA EHR systems.
• Propose staffing structures (hub‑and‑spoke or distributed) that can deliver 24/7 coverage, meet defined wait‑time and satisfaction metrics, and operate across all U.S. states and territories.
• Provide capability statements, prior VA or federal experience, and indicate for each requirement whether it is met, or a plan (cost & timeline) to achieve compliance.
• Responses must be concise (≤ 15 pages), free of marketing material, and submitted via email to the listed contracting officer and specialist.
• No budget, award ceiling, or contract terms are disclosed; the VA may issue a follow‑up solicitation if the information gathered meets its needs.