Description
The Gwinnett County Police Department Communications Division seeks a cloud‑based Software‑as‑a‑Service (SaaS) platform that automates post‑call surveys for 911 callers, increasing response rates and providing robust reporting, analytics, and ADA‑compliant administration. The contract is multi‑year and includes design, implementation, ongoing maintenance, training, and support. The vendor must act as system integrator for any third‑party components, meet stringent security requirements, and provide a solution that integrates with the County’s existing Active Directory/Microsoft ecosystem.
• SaaS solution to automatically generate and deliver text‑message surveys using CAD data
• Required features: survey management, data reporting/analysis, admin & compliance tools
• Must be browser‑agnostic, mobile‑friendly, and integrate with Microsoft AD for SSO
• Includes full implementation, testing, training, and multi‑year maintenance services
• Vendor responsible for security compliance (Exhibit A), data encryption, SLA ≥ 99.9% uptime, and disaster‑recovery
• Proposal deadline Oct 5 2026; questions due Sep 18 2026; primary contact Bethany White