LANGUAGE INTERPRETATION AND TRANSLATION SERVICES

Contra Costa Health is seeking a vendor to provide medical interpretation and translation services to improve communication with Limited English Proficient and Deaf/Hard-of-Hearing patients. The contractor will provide on-demand remote medical interpretation services, available 24/7/365 in multiple languages. The contract will be for a period of three years, with an option to renew for two years. The vendor will be required to provide Epic Electronic Health Record Integration, telephony and contact center integration, and mobile and field-based access. The vendor will also be required to provide reporting and analytics, including dashboards and downloadable reports. Key features and requirements of the contract include: • On-demand remote medical interpretation services in multiple languages • Epic Electronic Health Record Integration • Telephony and contact center integration • Mobile and field-based access • Reporting and analytics, including dashboards and downloadable reports • Supervision, training, and complaint resolution for interpreters • Maintenance of video and audio interpretation services capability 24 hours a day, seven days a week • Ability to demonstrate quality assurance practices and provide sample reports