RFP744 - Enterprise Backup, Recovery & Disaster Recovery Solution

The Atlanta Regional Commission is seeking a vendor to provide an enterprise-class Backup, Recovery, and Disaster Recovery (BR/DR) solution. The solution must provide comprehensive data protection across ARC’s hybrid environment, establish immutable backup storage, replicate protected data to an off-site cloud platform, and deliver recovery capabilities capable of meeting Recovery Time Objectives (RTOs) and Recovery Point Objectives (RPOs) measured in minutes. The contract term shall be three years, with two optional one-year renewal periods. Key responsibilities include discovery and assessment, solution design, deployment and configuration, policy and runbook development, testing and validation, and ongoing support and maintenance. • The vendor must demonstrate experience in deploying similar BR/DR solutions for government or regulated-industry clients. • The vendor must maintain SOC 2 Type II certification and FedRAMP authorization or StateRAMP equivalency for cloud services. • The vendor must provide a comprehensive professional services engagement, including discovery, solution design, deployment, and training. • The vendor must provide 24x7x365 support and quarterly business reviews.