Description
The Department of Veterans Affairs is conducting market research for a CRM modernization effort. This RFI (loopback) seeks vendor input ahead of a future solicitation that will be posted on GSA eBuy. The solicitation will be open competition with no set‑aside, targeting firms capable of delivering CRM software design, implementation, integration, data migration, and ongoing support services. The required NAICS code is 541512 (Computer Systems Design Services), and the product/service code is DA01 (Customer Relationship Management).
• Scope: Modernize VA’s CRM system – includes software design, integration with existing VA IT, data migration, UI/UX improvements, and support.
• Open competition – no small‑business or other set‑aside restrictions.
• Vendor eligibility: Must have experience in CRM implementation (e.g., Salesforce, Microsoft Dynamics) and computer systems design.
• Deadline: Responses must be submitted by 5 PM Eastern on 26 Oct 2026.
• Future solicitation will be posted on GSA eBuy; vendors should maintain an active eBuy profile.