Description
The City of Worcester seeks a full‑service SaaS solution to digitize, manage, and provide public access to its cemetery records. The vendor must deliver a cloud‑hosted platform with GIS mapping, financial integration, a public genealogy portal, and comprehensive data migration—including scanning of thousands of historic paper records, OCR, and database loading. The contract includes implementation, training (on‑site and online), 24/7 support, and a one‑year service term with possible extensions.
• Cloud‑based cemetery management system (SaaS) with multi‑user access, SSO/MFA, and role‑based security.
• Full data migration: scanning ~250,000 historic documents, OCR, cleansing, and import into a searchable database.
• Real‑time GIS mapping of graves and lots, integration with city financial systems, and a public‑facing portal for genealogy searches and online transactions.
• Implementation plan, 40 h on‑site + 40 h online training, 24/7 technical support, and SLA guaranteeing 99.9 % uptime.