On-Call Mediation Services

The City and County of Denver is seeking on-call mediation services to resolve conflicts within the municipality, including disputes among employees, community members, and other stakeholders. The goal is to address these issues in a fair, neutral, and unbiased manner, fostering collaboration, cooperation, and effective communication. The scope of work includes providing professionally trained mediators, initial consultation and needs assessment, mediation sessions, follow-up and evaluation, reporting and deliverables, training, and language access. The contract term is for 3 years with two optional 1-year renewals. • The primary objectives of the mediation services are to assist in resolving disputes or conflicts involving municipal issues, improve communication and cooperation among municipal departments, staff, and community members, provide a structured process for addressing disputes, and encourage mutually beneficial solutions. • The City agencies that utilize mediation services the most are Denver Animal Protection, Denver Police Department, Office of the Independent Monitor, Office of Human Resources, Community Planning & Development, and Denver City Council. • The vendor shall provide hourly rates for each service type specified in the scope of work, and the rates shall be firm and fixed for the specified contract period. • The City encourages vendors to demonstrate a commitment to and experience in environmental sustainability and public health protection practices applicable to its line of products and/or services being procured in this proposal.