Third-Party Administrator Services for Flexible Spending Accounts - Healthcare and Dependent Daycare

The State of Maryland is seeking a Third-Party Administrator (TPA) to provide administrative services for its Flexible Spending Account (FSA) plans, including Healthcare and Dependent Daycare. The TPA will be responsible for providing services such as account management, claim processing, and customer service. The contract is expected to commence on January 1, 2027, and will have a term of two years with three one-year option periods. The State is looking for a TPA that can provide high-quality services, meet the needs of its employees, and comply with all applicable laws and regulations. Some key responsibilities of the TPA include: • Providing account management services, including implementation and ongoing support • Processing claims and providing customer service to participants • Complying with HIPAA and other applicable laws and regulations • Providing reports and data to the State as required • Participating in open enrollment and health fairs to promote the FSA plans • Providing a dedicated account management team and customer service team to support the State and its employees.