Description
The Indian Health Service (IHS) is seeking a contractor to provide a license renewal, software support, and connectivity agreement for the Laboratory Information System (Instrument Manager) located within various IHS hospitals and clinics in the Great Plains Area. The contractor will be responsible for providing non-emergency customer service and support, as well as 24/7 emergency support. The contractor must have at least five years of experience with providing middleware support/service to either an IHS or US Veterans Affairs (VA) hospital using the VISN/RPMS with MUMPS coding for their LIS. The middleware must be capable of using HL7 protocol and capable of supporting both serial and TCP/IP protocols.
• The contractor must provide proof of experience with providing middleware support/service to either an IHS or US Veterans Affairs (VA) hospital.
• The contractor must provide instrument interface solution that is capable of using HL7 protocol and capable of supporting both serial and TCP/IP protocols.
• The contractor must provide non-emergency customer service and support, as well as 24/7 emergency support.
• The contractor must provide support requests may be initiated via phone, email, or Customer Web Portal (CWP).
• The contractor must provide access to the Driver Downloads via web for updated and new drivers.