Description
The Tennessee Wildlife Resources Agency (TWRA) is seeking vendor input on a modern, secure, cloud‑based Remote Easy Access License (R.E.A.L.) Point‑of‑Sale (POS) system that will replace legacy licensing, registration, and revenue‑collection platforms. The RFI gathers technical, functional, and cost information to shape a future formal solicitation. The solution must support multi‑channel sales (online, mobile, in‑person), comprehensive data migration, ACH and credit‑card processing, high availability, and stringent security compliance.
• Core system must handle all wildlife licensing, boat registration, quota‑hunt applications, event reservations, and harvest reporting across three sales channels.
• Must provide real‑time transaction capture, secure payment processing (PCI‑DSS), and daily ACH integration with the State Treasury.
• Requires full migration of historic data, modular architecture, 24/7 public web/mobile portal, 24/7 help‑desk support, training for ~465 agents, and disaster‑recovery meeting RTO ≤ 4 hours and RPO = 0.
• Contractor must submit technical and cost informational forms; no budget or award date is disclosed. Preferred contract term is ten years with up to 1,000 development hours per year.
• Compliance must meet one of several security frameworks (ISO 27001, FedRAMP, SOC 2, HITRUST, or NIST 800‑53) and follow Tennessee Business Solutions Methodology.
Attached files
Contact
Will Harmon(Solicitation Coordinator)