OUTSOURCED CONTACT CENTER SERVICES FOR NYC 311

The City of New York, through its Office of Technology and Innovation, is seeking a qualified vendor to operate and manage the NYC311 contact center on a 24/7/365 basis. The contract will cover all aspects of inbound and outbound communications across multiple channels, ensuring high‑quality customer service for residents, businesses and visitors. Vendors must submit a full proposal via the PASSPort portal by the stated deadline. • Provide comprehensive call‑center staffing, technology, and management for NYC311. • Deliver 24 hours × 365 days service with multilingual support and compliance with city standards. • Utilize the PASSPort procurement system for all submissions and queries, with a question‑deadline of June 10 2026.