Alarm System Monitoring Services

The County of Sacramento is seeking a reliable service provider to deliver 24-hour monitoring, prompt event notification, and professional response coordination for alarm systems across multiple locations. The successful bidder will demonstrate operational capacity, technical competence, and regulatory compliance to monitor diverse systems, minimize false alarms, and respond effectively to alarm events. The proposed agreement will be in place for one year, with an option to extend for an additional four one-year terms. Key responsibilities include providing 24/7 monitoring, developing and maintaining an inventory of test signal frequencies and response procedures, and providing access to central station data and activity upon request. • Monitor diverse systems, including fire, burglary, panic, and other security-related signals • Minimize false alarms and respond effectively to alarm events • Comply with NFPA 72 Chapter 26 – Supervising Station Alarm Systems • Implement reasonable safeguards to protect alarm and communication data • Provide annual true-up for service changes and access to central station data and activity upon request