Description
The Jet Propulsion Laboratory (JPL) is seeking information from qualified vendors regarding their capability to provide and manage a next-generation Enterprise IT support services solution. This comprehensive solution must integrate a 24x7 Service Desk, advanced AI-enabled tools, efficient on-site deskside support, and complementary engineering, cybersecurity, and ITSM development resources. The solution should support an estimated endpoint environment of approximately 5,000 Windows computers, 2,000 Apple Mac computers, 250 Red Hat Enterprise Linux computers, and 5,000 Apple iPhone mobile phones.
• The vendor must operate a 24x7x365 Service Desk capable of supporting all JPL users and IT assets.
• The vendor must provide a highly capable and professional on-site presence at the JPL facility.
• The vendor must take responsibility for endpoint security and compliance across the Windows, macOS, and Red Hat Enterprise Linux fleet.
• The vendor must manage the end-to-end mobile service lifecycle with a strong focus on expense control.
• The vendor must provide technical resources for developing and sustaining the JPL ServiceNow platform.
• The vendor must manage the VDI environment, supporting both current and future cloud-based desktop needs.