Description
The Texas Tech University Health Sciences Center is seeking proposals for an AI-Enhanced Dictation and Transcription Solution. The solution should improve documentation efficiency, reduce administrative burden, and integrate seamlessly with existing and future Electronic Health Record (EHR) systems. The Proposer must provide a secure, HIPAA-compliant Software-as-a-Service (SaaS) platform that performs real-time and ambient voice-to-text clinical documentation. The Proposer must also provide all associated implementation, training, and technical support services.
Key features of the solution include:
* AI-driven, real-time medical dictation and transcription with ≥95 % accuracy
* Optional ambient documentation (conversation capture and automatic note generation)
* Specialty-specific language models
* User interface compatible with both desktop and mobile devices
* Speaker differentiation (provider vs. patient)
* Support for structured and free-text clinical documentation
* Integration with Epic Systems via certified integration, FHIR, or equivalent APIs
* Compliance with HIPAA and HITECH, and execution of a Business Associate Agreement (BAA) with TTUHSC prior to go-live
* Data residency on U.S.-based servers, AES-256 encryption at rest and TLS 1.2+ in transit, and role-based access controls
* 24/7 customer and technical support available by phone and email, with guaranteed uptime ≥99.9 %
* Regular updates, patches, and AI model improvements included in subscription cost
* Service Level Agreement (SLA) response times for critical, major, and minor issues