Water Utility Billing Customer Information System

The Town of Oro Valley has awarded a contract to SpryPoint Services, Inc. for a Water Utility Billing Customer Information System. The system is intended to provide a seamless online experience for customers, reduce manual data entry tasks, and offer robust reporting functionality. The contract was awarded through a competitive request for proposal process. Key features of the system include: • An enterprise-level system specializing in municipalities • Support for meter, sewage, and stormwater billing for residential and commercial customers • An integrated agnostic payment platform • Easy navigation and accessibility for users of all skill levels • Web-based, compatible with mobile devices, browser and operating system agnostic • System availability better than 99.9% of the time