Maintenance Overhead Doors/City & WPS

This contract provides comprehensive maintenance, repair, and emergency service for all overhead doors across City‑owned facilities in Worcester, MA, for an initial one‑year period with two optional one‑year extensions. The City requires the contractor to supply all labor, materials, equipment, and supervision, respond to service calls within one hour, and complete permanent repairs within five days of approval. Pricing is firm, tax‑exclusive, and based on hourly labor rates with a 15 % markup limit on material costs; prompt‑pay discounts of 30 days or more are considered in the low‑bid evaluation. The award went to Overhead Door Co., and the contract emphasizes strict documentation, safety, and security protocols, especially for work in public schools. • Scope: 24/7 overhead‑door inspection, diagnosis, repair (electric & manual) and parts replacement. • Service Level: 1‑hour response, 5‑day completion for permanent fixes, 1‑year warranty. • Financial Terms: Firm‑price, time‑and‑materials structure; net 45 day payment; optional renewals.