Description
This contract calls for an online, cloud‑based dispatch scheduling system to support Cuyahoga County’s 24/7 public safety operations. The solution must handle complex rotating schedules, union‑compliant work‑limit controls, employee self‑service features (availability, time‑off, shift swaps), certification tracking, and role‑based security for up to 40 users. The vendor must provide hosting with daily off‑site backups, unlimited training and support, and system upgrades for a three‑year term. Payment will be made upon receipt of properly itemized invoices.
• Scope: Online workforce‑management platform with advanced scheduling, compliance, and communication capabilities.
• Term: Approximately three years starting 1 Oct 2021, with a 30‑day termination clause.
• Vendor obligations: Hosting, daily backups, unlimited training/support, and ongoing upgrades.