Maintenance and Technical Support Services for Avaya Blue PBX and Equipment

The San Mateo County Information Services Department is seeking maintenance and technical support services for their Avaya Blue PBX and equipment. The contract includes support for convergent technologies such as Voice over Internet Protocol (VoIP) and wireless equipment. The vendor awarded the contract is Vox Network Solutions. Key dates include a deadline for questions and comments on December 13, 2023, and a proposal due date of January 10, 2024. • The contract includes maintenance support for the entire equipment line of Avaya Blue products and services. • The vendor must provide on-going maintenance and technical support, as well as as-needed services. • The contract is for an unspecified duration, with an unspecified start and end date. • The contract value is not explicitly stated, but can be estimated based on industry standards and the scope of work.