16-39 EMS Delinquent Account Collection Services

The Bay County Board of County Commissioners has awarded a contract to Collection Bureau of Ft. Walton Beach, Inc. dba Credit Business Services, Inc. for delinquent account collection services for the Bay County Emergency Medical Services (EMS) Division. The contract has a term of three years, with the option to renew for successive one-year periods. The vendor will provide collection services for unpaid accounts referred by the County, and will be compensated at a rate of 22% of the monies collected. The contract includes provisions for HIPAA compliance, public records, and insurance requirements. The key aspects of the contract include: • The County provides emergency and non-emergency medical services, including ambulance transport, and charges for such services. • The County recognizes the importance of collecting past due monies owed to the County for the financial safety and welfare of its residents. • The vendor is responsible for collecting unpaid accounts referred by the County, and will provide reports on collection activity and account status. • The contract includes provisions for quality control, cooperation, and termination. The contract is governed by the laws of the State of Florida, and any disputes will be resolved through the courts of Bay County, Florida.