Customer Information System - Tucson Water (CIS)

The City of Tucson's Water Department has awarded a contract to Infor (US), LLC for the implementation of a Customer Information System (CIS). The contract, valued at an estimated amount, has a term of 5 years, starting from February 1, 2022, and ending on January 31, 2027. The CIS solution aims to provide a robust, enterprise-grade system for managing customer information, billing, and other related services. Infor's proposal includes a detailed scope of work, project approach, and pricing information. The contract also includes provisions for support services, testing, and training. The City of Tucson's Water Department expects the new CIS system to improve operational efficiency, enhance customer experiences, and provide better management of customer information. Key features of the proposed solution include a configurable CIS platform, integrated GIS capabilities, and advanced analytics. The contract award is the result of a competitive procurement process, with Infor's proposal being selected based on its technical merit, pricing, and overall value proposition. • The contract includes a detailed scope of work, outlining the specific requirements and deliverables for the CIS implementation. • The proposed solution includes a range of features and functionalities, such as customer billing, payment processing, and reporting. • The contract provides for ongoing support and maintenance services, including training and technical assistance. • The City of Tucson's Water Department expects the new CIS system to provide significant benefits, including improved operational efficiency, enhanced customer experiences, and better management of customer information. • The contract award is subject to the terms and conditions outlined in the proposal, including pricing, payment terms, and warranties.