2024011 Citizen/Victim Notification RFP; T. Stallings/PD

The City of Mesa awarded a four‑year contract to provide a contractor‑hosted online police‑reporting solution, enabling the public to file police reports digitally and integrating with existing law‑enforcement systems. The awardee, Versaterm Public Safety, Inc., will deliver a SaaS platform with 99.9 % uptime guarantees, annual licensing fees of $1.5 million, and a suite of support and training services. The contract allows for up to six optional renewal years, subject to performance and City discretion. • Scope: SaaS online police‑reporting platform, integration with CAD/RMS, secure data handling, 24/7 support. • Value: $1.5 M per year (estimated $6 M over the initial term). • Terms: 4‑year base period, optional six‑year extensions, 99.9 % uptime SLA with discount penalties.