Information Technology Service Management and Enterprise Service Management

The County of San Joaquin is soliciting Request for Proposals (RFP) for its Information Systems Division to provide Information Technology Service Management and Enterprise Service Management services. The vendor must have previously implemented the proposed solution (or a similar ITSM/ESM solution) for at least three similar sized government entities during the past three years from the release date of this RFP. The contract was awarded to TeamDynamix Solutions LLC. Key aspects of the contract include: • The provision of IT service management and enterprise service management services • The requirement for the vendor to have previous experience in implementing similar solutions for government entities • The evaluation criteria for the proposal, which includes the vendor's experience, qualifications, and proposed solution • The intent to award the contract to the highest ranked vendor, subject to negotiation and execution of a written contract.