Automated Ticketing System Software Upgrade: Qmatic - Courts

The contract is for the maintenance and support of the Qmatic customer flow management system, which was developed by Qmatic AB. The contract includes access to software patches and upgrades, as well as off-site support by telephone, email, or the CXM Solutions portal. The contract also includes limited database support for a period of one year from the execution date of the agreement. The City of Tucson will pay CXM Solutions a set fee of $4,148.99 for the coverage period, which is from January 15, 2020, to January 14, 2021. The contract can be terminated by either party with one month's prior written notice, or in the event of a substantial breach by the other party. The key points of the contract include: • The contract is for the maintenance and support of the Qmatic customer flow management system. • The contract includes access to software patches and upgrades. • The contract includes off-site support by telephone, email, or the CXM Solutions portal. • The contract includes limited database support for a period of one year from the execution date of the agreement. • The City of Tucson will pay CXM Solutions a set fee of $4,148.99 for the coverage period. • The contract can be terminated by either party with one month's prior written notice, or in the event of a substantial breach by the other party.