CSU Snack and Beverage Vending Services

The contract is for snack and beverage vending services to be provided to Clayton State University (CSU). The vendor is expected to provide high-quality service and equipment, and to comply with CSU's policies and procedures. The contract term is starting from the date of award until the end of the State's current fiscal year, with four one-year options to renew. The vendor must provide all necessary equipment, install and maintain it, and ensure that it is in good condition. The vendor must also provide a schedule for filling machines, cleaning machines, and preventative maintenance, and must establish a refund program at each campus. • The vendor must provide vending machines that are equipped with non-resettable Digital Exchange (DEX) technology, online telemetry, and SureVend (or comparable) Technology. • The vendor must provide a plan for quality assurance, including scheduled meetings with Auxiliary Services staff, goal setting initiatives, and periodic vendor performance reviews. • The vendor must provide a schedule for filling machines at each campus and describe their process for accepting and responding to maintenance calls. • The vendor must describe their procedures for providing remote or in-person monitoring for individual machine inventory levels, product quality, and machine operations. • The vendor must describe any enhanced technology options available, such as nutritional information for products in machine, mobile purchasing, and card readers that accept credit cards, LakerCard, and mobile payments.