Computer Aided Dispatch, Law Enforcement Records Management Systems, Detention Management Systems, and Field Mobile

The City of North Richland Hills is seeking to replace its Computer Aided Dispatch (CAD), Law Enforcement Records Management System (RMS), Detention Management System, and Automated Field Reporting System (AFR). The city provides police and fire dispatch services, as well as police detention services, for three neighboring cities: Haltom City, Richland Hills, and Watauga. The contract was awarded to Spillman Technologies, Inc. The scope of work includes the replacement of the existing systems with new ones that meet the city's requirements. Some of the key features and functionalities required include: • CAD system with mobile capabilities • RMS with detention management and automated field reporting • Integration with existing systems and hardware • Compliance with industry standards and best practices • Training and support for city personnel • Maintenance and upkeep of the systems for a specified period.